SOLUTION BRIEF Automate Problem Diagnosis with Intent The key to lower MTTR is a Triggered Event-Triggered Automation Automation Framework System-wide operations management simplifies the NetBrain Next-Gen automates every aspect of the incident continuous automation of any complex hybrid network at workflow from ticket creation to diagnosis to notification. scale by configuring events to run checks at scheduled • Automating a “best first response” diagnosis for 95% times, based on network conditions, triggered by external of all problems. Service tickets trigger Next-Gen to find events (API calls), from a self-service bot, and on-demand the automation most applicable to the ticket type. via a map to auto-validate its state, condition, and performance. • Automatically identifying the vicinity of the ticket After configuration, the ITSM automatically triggers reported and generating specific topology maps NetBrain Next-Gen to begin problem diagnosis the instant (physical and logical) for that reported condition. any service ticket is generated, not hours or days after the problem has been reported, facilitating the resolution of Automated Service Ticket Handling intermittent or transient issues. Once triggered, NetBrain Next-Gen automatically springs Problem Diagnosis into action and finds the network information it needs from the service ticket record using advanced traffic path Capture Context discovery. NetBrain Next-Gen takes real-time information Perform Diagnosis from routing tables, NAT policies, ACLs, VRFs, MAC address Dynamic Map tables, and even layer 2 devices into consideration when discovering the problem. Then, it generates a real-time visual map of all the involved network devices in the problem area, including the devices, paths, and intents. • Empowering network operators to collaborate and Map-Driven Diagnostics leverage members of the team using a library of Leverage pre-built automation assets such as Intents/ automated runbooks increasing the intelligence Maps/Paths organized by devices to visually troubleshoot when taking additional actions. network problems on maps and paths. Next-Gen enhances • Automatically documenting the full ticket response the ability to perform follow-up diagnostics to downstream investigation and subsequent operator-led or related devices, if a change is detected, and for tickets remediations, preserving the context of each service reporting errors. The system leverages pre-built intents to operation for future reference. automatically generate contextual color-coded diagnostics • Identifies when the network can no longer support the on maps. required application-defined connectivity intents to proactively prevent abnormal conditions from affecting production. Events TRIGGER No-Code Network Automation NOTIFY API ation tific o N 34 s t Alert en t n I iagnoses assed D 280 P 100 es vic e D Checks for known problems