SOLUTION BRIEF Automate Problem Diagnosis with Intent NetBrain handles the most common and repetitive Ultimately, the MSP has a stronger and more differentiated diagnostics which would otherwise be executed by business service-delivery offering when their NetBrain and responding engineers or operators. These include ServiceNow solutions are interconnected. NetBrain PDAs checking networking device CPU and memory utilization, enables the MSP to offer services with lower MTTR. port status, OSPF neighbor status, path integrity, QoS Read more about ServiceNow integration parameters, protocol and address security filters, forward/backward paths, and much more. Ultimately all this diagnostic information, along with the maps that had Decreasing the Number of Service Tickets been previously generated are made available to the through Preventive Automation ServiceNow system. In addition to decreasing the duration of handling service tickets through the triggered automation sequences described elsewhere, NetBrain Next-Gen becomes more intelligent over time, allowing intentions to be captured and executed in an on-going fashion to enforce service delivery as the business applications demand. • Guided remediation is available from network intelligence via a library (IBA Center) of pre-built automation units. Operators can use Next-Gen, along with these pre-built automation units, as they complete ticket resolution. • Continuous validation of desired network intents ensures the production hybrid network delivers the connectivity services as required by the software application architects. Now, you can prevent unexpected changes to the network and avoid problems from arising using the Preventive The result? The NetBrain documentation and diagnostic Automation Framework. Since NetBrain Next-Gen captures results are populated and available inside the ServiceNow ticket analysis, design analysis, best practice rules, it can ticket itself. The provided detail shows each step of the continuously monitor the network for deviations from triggered events with the timestamps, such as creating an normal conditions. incident, creating a map, and each of the steps executed Events can trigger preventive probes that check network within a Runbook. configurations and performance conditions for any issues. And since NetBrain stores all reference detail back inside • If there are any changes, the system triggers special the service ticket, responding network technicians and ‘looking glass’ probes to run on key or upstream devices engineers can streamline their continued remediation to find the problem. efforts, shaving hours off the time it takes to resolve any ticket. And if the user needs more detail, he/she can open • Efficient polling can detect thousands of changes from a the Incident Portal directly to get richer data and other single polling using inherent network technology: route related diagnostic history. table check, BGP table, CAM table, MPLS tag, etc. Multi-tenant for Managed Service NetBrain Maximizes Automation Value Provider (MSP) By connecting directly at the program level, NetBrain The diagnosis trigger supports multiple tenants and Next-Gen triages and documents every network service domains for MSPs to manage their clients’ networks in ticket, including a full set of diagnostic tests, before isolation. The connector supports the multi-tenant operators begin working on any service ticket. With environment by mapping the related ServiceNow data NetBrain, more than 95% of all network service tickets can (called Scope) to NetBrain tenants and domains. The be automated, reducing their duration by more than half. ServiceNow Scope is used to match a triggered API call to And moreover, it can detect abnormal network conditions a NetBrain tenant. The Scope is the display name (label) before they impact production, further reducing the identifying which client a ServiceNow ticket belongs to, number of service tickets that IT must handle. This serves to such as company name and customer ID. lower the risk profiles of the entire network infrastructure, since risk-producing abnormalities are corrected before they affect business.