Multi-tenant for Managed Service Provider (MSP) The diagnosis trigger supports multiple tenants and domains for MSPs to manage their clients’ networks in isolation. The connector supports the multi-tenant environment by mapping the related ServiceNow data (called Scope) to NetBrain tenants and domains. The ServiceNow Scope is used to match a triggered API call to a NetBrain tenant. The Scope is the display name (label) identifying which client a ServiceNow ticket belongs to, such as company name and customer ID. SOLUTION BRIEF Automate Problem Diagnosis with Intent NetBrain is built upon the concept of network intents. No-code technology allow the network to be defined as a series of network intent, rather than an aggregation of hundreds or thousands of box-level devices. This simplifies the goal of network management to be service-delivery oriented. NetBrain focuses on maintaining service delivery, and when problems occur, reducing the time it takes to address each. NetBrain redefines network automation, making it more intelligent, more available, and more responsive to supporting the business. Let us help you explore the possibilities. About NetBrain Founded in 2004, NetBrain is the market leader for NetOps automation, providing network engineers with dynamic visibility across their hybrid networks and low-code/no- code automation for key tasks across IT workflows. Today, more than 2,500 of the world’s largest enterprises and managed service providers use NetBrain to automate network documentation, accelerate troubleshooting, and strengthen network security—while integrating with a rich ecosystem of partners. NetBrain is headquartered in Burlington, Massachusetts, with locations in London, United Kingdom; Munich, Germany; Toronto, Canada; and Beijing, China. For more information, visit www.netbrain.com. +1 (800) 605-7964 Copyright © 2023 NetBrain Technologies, Inc. All trademarks referenced herein belong to NetBrain Technologies, Inc [email protected] NB-SB-APDWI-051223 www.netbraintech.com