About NetBrain Founded in 2004, NetBrain is the market leader for network automation. The NetBrain platform automates the resolution of every network incident, helping NetOps teams resolve 100s or 1,000s of tickets daily. Today, more than 2,400 of the world’s largest enterprises and managed services providers use NetBrain to automate network troubleshooting, accelerate change management and documentation, and strengthen network security — all while integrating with a rich ecosystem of network management tools. NetBrain is headquartered in Burlington, Massachusetts, with oces in Sacramento, California; Munich, Germany; London, the United Kingdom; Toronto, Canada and Beijing, China. Copyright © 2022 NetBrain Technologies, Inc. All trademarks referenced herein belong to NetBrain Technologies, Inc +1 (800) 605-7964 [email protected] www.netbraintech.com Teams had their own accounts and they were using [NetBrain] to create topology maps, search IPs and device diagnostics. “ ” NetBrain pulls information from the CLI and running commands and date views is a much simpler task that no longer needs this specialist knowledge. As a result, the Lead Network Engineer and his team deal with much fewer escalations which are usually of a much more complex nature. It’s also been easier for the Network team to communicate with the wider teams outside of the engineers and the site technicians. As the network is central to everything, there are many occasions when fingers are being pointed in direction of the network team, however, they have been faster to MTTI (Mean Time To Innocence), being able to close off allegations of the network being the root cause of events and helping wider incidents get resolved faster in the process. Running Troubleshooting through ServiceNow Recently, our guests have also integrated NetBrain into ServiceNow taking their troubleshooting processes one step further. Now, when specific incidents are raised in ServiceNow, a topology map is created in the ticket and a set of basic troubleshooting tasks are run automatically. The data is gathered, ready and waiting for the network engineer and his team to review. This has sped up MTTR (Mean Time to Resolution) even further and means less work needed when the team finally open the ticket. Much of the information they needed to go and find is already there, waiting for them in the ticket. This has allowed them to get on with fixing the issue or otherwise begin troubleshooting at a more advanced stage, knowing many of the basic checks have been done. Making Accurate Network Changes The other topic we covered in our brief chat was that of network change and how NetBrain is now being utilised to make changes with greater assurance and accuracy. Like everyone else our guest’s planning, implementation and verification of network changes required seamless planning and was prone to human error. With the Adoption of NetBrain’s Change module, changes are now planned in a pre-documented workflow. Our guests have a data snapshot pre and post change that’s being compared, and if a change is unsuccessful or discrepancies are found then it’s easier to simply roll back. What’s more, is that the entire change is documented automatically. For one of the largest European manufacturing companies we hope their current success with NetBrain marks the foundations of what they will go on to realise. With upcoming projects such as cloud adoption we are already looking forward to showing what else we can do to support their network. Technology Development Manager