Visibility for Manufacturing Giant

How NetBrain Drives Visibility & Automation across 105 sites for a Manufacturing Giant Greater Control of a Complex Network Being a global company of more than 80 years of age, the network is large and com plex. Our guests described a network spanning 105 sites across the world, including 10+ countries in Europe, sites in Africa, India and the Middle East. As documentation processes hadn’t been accurately centralised or standardised, no one really had a holistic picture of the network, and getting information on network devices at each site meant requesting the information from a local technician. Limited visibility also affected communication centrally as well. Site teams often didn’t have visibility of necessary information such as when a device was at end of life, end of support, or even how it was connected. This was keeping our guest and his team of technicians extremely busy. With visibility automation being one of the key drivers our guests explained how they settled on NetBrain; “We use multiple vendors in our network. Cisco has Cisco Prime and Cisco DNA but they can’t find other tools and devices. [We have] CheckPoint Firewalls, Palo Alto Firewalls, Load Balancers, Wireless LAN Controllers, Routers...all our end systems and end points are visible in NetBrain.” Once the network was discovered including 1000+ switches and router devices and over 2000 access points, the broader team was given access to NetBrain. “Teams had their own accounts and they were using [NetBrain] to create topology maps, search IPs and device diagnostics.” New employees would also use NetBrain to understand the topology of the network. Our guests found NetBrain didn’t just make their lives easier but also the wider teams; they no longer needed to come to the central NetOps team half as often as they once did. Troubleshooting Incidents Our guests are also utilising NetBrain to regularly troubleshoot incidents and are certainly reaping the rewards. On top of mapping automation, the team is using Data Views to abstract information on the network via NetBrain. Data gathering has now been widely democratised with engineers and technicians being able to perform faster data gathering and troubleshooting tasks. Our guest comments; “Application and System teams don’t know how to use CLI within the network. The network is different because you can’t use windows or Linux [you use CLI] but CLI is different”. CASE STUDY In July 2020 we caught up with one of our leading manufacturing customers to learn more about their application of NetBrain and the value they’re realising. We sat down with their Technology Development Manager, and Leading Network Engineer to hear the story of how NetBrain was adopted and how that journey has taken them from mapping to integrating NetBrain with ServiceNow to help populate their tickets with network maps and procedural runbooks to help streamline their troubleshooting processes. Our network team and regional engineers use NetBrain to troubleshoot incidents and gather data they previously didn’t have the means to. Technology Development Manager “ ”