WHITEPAPER With NetBrain, NetOps professionals leverage their own expertise to automatically record standardized procedures into a runbook as they detect, diagnose, and fix issues. Operators no longer need to log into the individual CLI for every network device in the affected segment and then try to piece together how the devices work together in their head. Instead of having to deal with the same problems repeatedly, the task of NetOps is to dig deep into the root cause of network problems and then create re-usable automation routines to solve subsequent occurrences. From an Automation Maturity standpoint, it’s not just a matter of intelligently fixing an error or executing operational tasks the first time. The maturity comes from being able to learn from that experience and then being able to re-use it again in the future. Level 2: Facilitating Collaboration amongst peers Level 2, the “Collaborative” stage, is where engineers and operators leverage their own knowledge and that of peers to solve similar problems. And since the NetBrain automation platform uses a no-code approach to creating automation routines, anyone can add to the organization’s collective knowledge base to be shared with their peers. In essence, this level of maturity enables subject matter expertise to be available even when the subject matter expert is not. Automatically capturing this information allows experienced engineers to codify and share their knowledge with less experienced colleagues, effectively leveraging knowledge, from experienced users to less experienced team members. The next time the same task is needed, commonly referred to as Day-2 operations, the runbook can be executed by responders without the same level of experience. Even complicated network issues no longer need to be handled exclusively by experts. Level 2 automation maturity allows network operation teams to increase their collective knowledge, and share resources more effectively. It allows operational teams to act as a unified resource, rather than a loose collection of discrete experts. Level 3: Automatic response to external events Level 3 or “Triggered” network automation maturity occurs when organizations use network automation in response to external events, before operators and engineers get involved. Triggered automation enables any set of actions to be performed in response to external events, such as when tickets are created by an ITSM system. The Definitive Guide to Network Automation | 4