WHITEPAPER In practice, NetBrain is usually configured to automatically perform problem diagnosis, generate dynamic real-time maps of the vicinity of the issue and text the performance and needed device or path health-checks when an ITSM ticket is created. All of this information is then published and waiting for operational staff to begin working on the service ticket or other incident. With the information provided by NetBrain as part of the ticket, the fix for many issues can be addressed automatically with runbooks developed over time by the engineers with the most experience with that issue. By automating the response to IT tickets to include a Dynamic Map at the time of incident and basic diagnostics that remediate the issue, escalations are dramatically reduced since all the info needed, including the fix, is available to tier 1 engineers. Level 3 Triggered automation maturity shifts the operational paradigm from human-centric to automation-centric. Level 4: Preventing problems before they occur NetOps Level 4, the “Preventative” level, delivers enforcement of in-production conditions, running Automation: tasks continuously in the background. Engineers create tasks based on goals around event-driven, bandwidth, ACLs, security, etc. Preventive network automation assures that as you introduce interactive & new applications, all requirements of the existing application are preserved. proactive At this level, when the system detects common network faults, automation kicks in to analyze Automation and identify, and ultimately fix, the issue to restore network operations automatically. Automated runbooks can also be created for compliance purposes, offering standardized READ HOW reporting processes that meet internal and external audit requirements. Preventive network automation enables organizations to prevent issues before they affect production business services. NetBrain’s preventive automation becomes a single source of truth to establish the network operating conditions required for each application across the global enterprise, and those conditions can then be automatically assured to exist continuously. Level 4 network automation maturity is a strategic approach to reducing the sheer volume of service tasks. The Definitive Guide to Network Automation | 5