Self-Service Automation
SOLUTION BRIEF Self-Service Automation
Self-Service Access powerful NetBrain automation on-demand from third-party apps for support teams of all tiers Unlock potent new workflows to advance your network operations with Self-Service SELF- Automation! Take advantage of the efficiency of SERVICE collaborative, company-wide network support anywhere from any device! Solution Brief | Self-Service Automation
No-Code Automation Access powerful NetBrain automation on-demand from No-Code third-party apps for support teams of all tiers Automation Unlock potent new workflows to advance your network operations with Self-Service Automation! Take advantage of the efficiency of collaborative, company-wide network support anywhere from any device! Solution Brief | Self-Service Automation
Empowered Support Expand access to NetBrain automation with safe, Empowered controlled, & customizable Self-Service Support Empower helpdesk and level-1 support team to troubleshoot without need to escalate to senior network engineers. Allow engineers from other disciplines (applications, security, etc.) to directly query the network for root cause before engaging the network team. Solution Brief | Self-Service Automation
Troubleshoot Anywhere Troubleshoot with automation even when the NetBrain console is not available Away from the office with no VPN or little Troubleshoot bandwidth? NetBrain’s powerful automation is Anywhere still available via Self-Service. Trigger diagnoses from third-party apps like ITSM, chat, or email! Away from your laptop? Self-Service apps from your mobile device give you access to NetBrain automation! Solution Brief | Self-Service Automation
Collaboration Troubleshoot as a team with NetBrain’s Self-Service Automation! According to Gartner, leaders and Improve incident communication and professionals responsible for IT and cloud collaboration by integrating incident operations focused on incident workflow processes with ChatOps tools, management should: such as Slack or Microsoft Teams. Source: Hype Cycle for Business Continuity Management and IT Resilience, 2021 Published 12 July 2021 - ID G00747421 | https://www.gartner.com/document/4003437?toggle=1 Share automated diagnosis functions with junior or non- Collaboration network team members directly from ITSM, chat, or email. NetBrain console access not needed. Obtain diagnostic results on Incident Portal, where multiple team members—and even customers—can participate in collaborative troubleshooting without messy hand-offs or escalations. Solution Brief | Self-Service Automation
Faster Resolution Remediate network problems immediately with Self- Service automation for initial responders Initiate machine intelligence to automatically diagnose the network and skip laborious data gathering. Self-Service provides expertise at your fingertips even when the expert is not around. Determine root cause without time- wasting escalations. Faster Resolution Solution Brief | Self-Service Automation
ITSM Integration Launch problem diagnoses from within integrated ITSM tools like ServiceNow! of those surveyed by EMA in 2022 said that ITSM/Help desk/ticketing system integration for network 33% management tools was a current priority for tool ITSM integration Network Management Megatrends 2022: Navigating Multi-Cloud, IoT, and NetDevOps During a Labor Shortage | April 2022 EMA Research Report ITSM users can initiate automation to remediate network issues in a fraction of the typical NetOps response time! Solution Brief | Self-Service Automation
Automation Chatbot For conversation-driven, self-service NetOps! Chatbot Solution Brief | Self-Service Automation
Email Bot No access to ITSM or Teams? No problem. Access Self- Service automation via email! Email With easy formatting and keyword commands, users can trigger the same kind of automation available with Bot and ITSM. Results received via email reply! Solution Brief | Self-Service Automation
Email Bot No access to ITSM or Teams? No problem. Access Self- Service automation via email! Email With easy formatting and keyword commands, users can trigger the same kind of automation available with Teams and ITSM. Results received via email reply! Solution Brief | Self-Service Automation
About NetBrain Technologies Founded in 2004, NetBrain is the market leader for NetOps automation, providing network operators and engineers with dynamic visibility across their hybrid networks and low-code/no-code automation for key tasks across IT workflows. Today, more than 2,500 of the world’s largest enterprises and managed service providers use NetBrain to automate network problem diagnosis, generate real-time documentation, accelerate troubleshooting, and enforce enterprise architectural rules. Copyright © 2022 NetBrain Technologies, Inc. All trademarks referenced herein belong to NetBrain Technologies, Inc +1 (800) 605-7964 [email protected] NB-SB-SSA-101422 www.netbraintech.com
