Collaboration Troubleshoot as a team with NetBrain’s Self-Service Automation! According to Gartner, leaders and Improve incident communication and professionals responsible for IT and cloud collaboration by integrating incident operations focused on incident workflow processes with ChatOps tools, management should: such as Slack or Microsoft Teams. Source: Hype Cycle for Business Continuity Management and IT Resilience, 2021 Published 12 July 2021 - ID G00747421 | https://www.gartner.com/document/4003437?toggle=1 Share automated diagnosis functions with junior or non- Collaboration network team members directly from ITSM, chat, or email. NetBrain console access not needed. Obtain diagnostic results on Incident Portal, where multiple team members—and even customers—can participate in collaborative troubleshooting without messy hand-offs or escalations. Solution Brief | Self-Service Automation