PAGE 8 NetBrain: Automating Problem Diagnosis Automating Problem Diagnosis The network operations paradigm must change As modern infrastructures grow in scope and complexity, they generate hundreds or thousands of service tickets per month, which seems overwhelming, but consider that the vast majority of these service tickets share common issues It turns out that network operational teams spend most of their time repeating the same diagnostic and remediation tasks, which is highly inefficient The entire operation function must get smarter in order to enable existing teams to automate these repetitive problems and reduce their overhead NetBrain PDAs makes network automation intelligent by understanding and managing the intents of the network PDAs enables you to solve any problem once by capturing the diagnostics and remediation workflows without any programming, and then re-using that knowledge for each subsequent occurrence of the same or similar problem NetBrain PDAs scales network operations using automation to: • Reduce the number of required operational resources by handing most tedious and repetitive problem diagnostics automatically at the moment a service ticket is created • Transform subject matter expertise into reusable executable automation units for use by anyone on-demand or to run automatically • Equip operators and engineers with a highly intelligent, network-aware visual management platform enabling them to solve complex problems in a more consistent and repeatable fashion