NetBrain Case Study Saudi Telecom_5-5-23

CASE STUDY NetBrain enables Saudi Telecom to operate their large complex network Quick Facts About Saudi Telecom Saudi Telecom Saudi Telecom (stc) is the leading telecommunications provider in the Kingdom of Saudi Arabia, offering a broad range of consumer and business communications services, Employees Served: including broadband, mobile wireless, IPTV and managed IT services. stc’s enterprise IP 7000 - 10,000 network (which supports the user network and IT server farm) includes upwards of 5,000 devices, encompassing five main data centers (with more on the way) and roughly 100 Data Centers: Five remote sites. The company has adopted Cisco ACI SDN technology and has been gradually converting all of its traditional network connectivity to SDN. stc runs a private Network Devices: cloud based on VMware NSX-T for its IP network, and a separate telco cloud based on 4000 - 5000 Huawei and Cisco technology. NetBrain Use Cases: The Challenge Network Mapping, stc has a fairly complex network configuration, with a combination of traditional Visualization networking devices along with a number of leading-edge deployments including software defined networks (SDNs) and a private cloud. The company is in the final phase of a data center migration, transitioning its existing traditional data center infrastructure to Cisco ACI. stc has been a NetBrain customer since 2016, with its network operations team initially licensing a small number of user seats primarily for network mapping, documentation and troubleshooting. stc’s Cloud Infrastructure GD team quickly realized that NetBrain NetBrain’s support also included a complete no-code automation capability and immediately became an “ advocate for the product within the organization. Over time, a growing number of is the best I’ve design and operational teams and their engineers began using NetBrain as word ever seen. spread throughout the company. In 2021, stc had a significant service impact which affected service delivery of a key ” application. It took nearly 30 days – and a lot of guesswork – before network operations, Mahmoud Elgebaly server, application and security teams were able to definitively identify the contributing Data Center Solutions factors and then determine the proper means to entirely restore production network Architect, Cloud services. The highly publicized outage caused stc’s Group CTO to realize that the Infrastructure organization needed end-to-end visibility and a strategic cross-sector automated incident management plan that spanned from infrastructure to application. To meet this need, Cloud Infrastructure GD proposed utilizing the additional automation capabilities already available within the NetBrain products they had as he and his team believed it was the only enterprise-class solution capable of building and maintaining the entire network infrastructure automatically. They knew that the detailed visibility and operational automation would allow them to resolve any future issues with any application much more quickly - or better yet proactively identify and fix potential issues before users are affected.