NetBrain Automate Problem Diagnosis With ServiceNow Integration Solution Brief_2-15_22

SOLUTION BRIEF Automate Problem Diagnosis with ServiceNow Integration Benefits: Modern businesses rely on their hybrid network infrastructures which need to be up and ® running 24 hours a day, 365 days a year. It’s their lifeblood. These hybrid networks must • Automates up to 95% support edge, data centers, cloud-based services, and a litany of software-defined of tickets networking technologies, each of which dramatically increases the overall complexity • MTTR can be reduced and the amount of ongoing operations required. by half or more The result? A myriad of network service tickets, continuously flowing to keep the network • Prevents up to 50% up and running in support of the business. And these network service tickets may number of tickets into the hundreds or thousands per week – many of them solving the same issues that • Leverages existing have already been resolved countless times before. With average Mean-Time-To-Repair SME resources of several hours, the total operational resources required adds up quickly. • No-Code required Repeatedly troubleshooting the same common issues is time-consuming, tedious, and for setup and usage inefficient. Although adding more service desk personnel historically has been a common and tactical solution to this problem, it fails to achieve the desired results - higher service availability, lower operational costs, shorter task duration, and more consistent ticket resolutions. And with skilled candidates even harder to find today due to a wealth of global socio-economic pressures, scaling through headcount is simply not a strategic plan for IT Operations. There must be a better way - a way that leverages existing resources by magnifying their efforts. The NetBrain’s Problem Diagnosis Automation System, as a tightly integrated part of your IT Service Management (ITSM) strategy, makes your network operations more intelligent and more repeatable. And when you integrate NetBrain PDA into your ITSM workflows, NetBrain does most of the work before your operators even get involved! This dramatically reduces your MTTR, by decreasing the reliance on network operators’ manual processes. NetBrain enhances traditional network operations challenges in 3 ways: • Reducing ticket duration and overall MTTR by automating the most common tasks associated with your most common problems. In most cases, up to 95% of all tickets can have their duration reduced by half. • Providing guided remediation using network intelligence from a library of pre-built automation units. The NetBrain PDAs system itself along with these pre-built automation units can be used by operators as they complete ticket resolution. • Continuous validation of desired network intents to ensure the production hybrid network delivers the connectivity services as required by the software application architects.