SOLUTION BRIEF Automate Problem Diagnosis with ServiceNow Integration Solution Overview NetBrain’s fourth generation PDA System is the industry’s only intent-based network automation and visibility platform that can significantly reduce operational overhead associated with managing hybrid edge-to-cloud networks. When connected to an ITSM system like ServiceNow, the PDA System allows enterprises to address up to The PDA System 95% of their network service tickets, commonly reducing their ticket service times by allows enterprises at least half. When used proactively, the PDA System even prevents up to 50% of to address up to abnormal network conditions that would otherwise lead to the creation of even more service tickets. % NetBrain PDAs is based on a fundamental understanding of the intent of any network. 95 Whereas all other network operations solutions treat hybrid networks as the compilation of thousands of connected devices that must be individually managed, NetBrain looks at hybrid networks as the realization of thousands of network design intents. As such, of their network NetBrain automates IT service delivery by assuring that network intentions are defined service tickets and preserved. And it lets users change the configuration of any network by redefining the intended behaviors of the network, not forcing them to adjust the individual devices themselves. By understanding the intentions of application architects and business leadership, the NetBrain solution dramatically simplifies the management of any network. And since managing business intentions is much more easily understood by business leadership (versus the litany of diverse device detail already in place), NetBrain PDAs allows you to easily apply intent-based automation across the entire network, without the need for operators to understand the minutia of every device. How NetBrain PDAs works to extend the value of ServiceNow: • Automating a “best first response” diagnosis for 95% of all problems. ServiceNow tickets triggers NetBrain to find the automation most applicable to the ticket type. • Automatically identifying the vicinity of the ticket reported and generating specific topology maps (physical and logical) for that reported condition. • Empowering network operators to collaborate and leverage members of the team using a library of automated runbooks increasing the intelligence when taking additional actions. • Automatically documenting the full ticket response investigation and subsequent operator-led remediations, preserving the context of each service operation for future reference. • Identifies when the network can no longer support the required application-defined connectivity intents to proactively prevent abnormal conditions from affecting production.