SOLUTION BRIEF Automate Problem Diagnosis with ServiceNow Integration Multi-tenant for Managed Service Provider (MSP) The diagnosis trigger supports multiple tenants and domains for MSPs to manage their clients’ networks in isolation. The connector supports the multi-tenant environment by mapping the related ServiceNow data (called Scope) to NetBrain tenants and domains. The ServiceNow Scope is used to match a triggered API call to a NetBrain tenant. The Scope is the display name (label) identifying which client a ServiceNow ticket belongs to, such as company name and customer ID. Ultimately, the MSP has a stronger and more differentiated business service-delivery offering when their NetBrain and ServiceNow solutions are interconnected. NetBrain PDAs enables the MSP to offer services with lower MTTR. Decreasing the number of Service Ticket Through Prevention In addition to decreasing the duration of handling ServiceNow tickets through the triggered automation sequences described elsewhere, the NetBrain PDAS system becomes more intelligent over time, allowing intentions to be captured and executed in an on-going fashion to assure service delivery capabilities are always available as the business applications demand. Network intents can enforce design constraints, validate quality of service and performance goals are being met, can audit security policies that are in effect, confirm About NetBrain application path preferences are being respected, and various levels of throughput exist Technologies between business services. By capturing these intents (through the embedded no-code mechanism) and storing each in the PDAs Automation Library, these intents can be used Founded in 2004, proactively to assure that fewer service outage tickets get generated in the first place. The NetBrain is the market autonomy of the network increases, while the intelligence of the automation library itself leader for NetOps expands, enabling further reductions to MTTR over time. automation, providing network operators and ServiceNow and NetBrain PDAS working together engineers with dynamic visibility across their NetBrain extends the ServiceNow ITSM capabilities to your hybrid network to reduce your hybrid networks and MTTR and prevent outages. By connecting directly to ServiceNow at the program level, low-code/no-code NetBrain PDAs triages and documents every network service ticket, including a full set of automation for key tasks diagnostic tests, before operators begin working on any service ticket. With NetBrain, more across IT workflows. than 95% of all network service tickets can be automated, reducing their duration by more Today, more than 2,500 than half. And moreover, it can detect abnormal network conditions before they impact of the world’s largest production, further reducing the number of service tickets that IT must handle. This serves enterprises and managed service to lower the risk profiles of the entire network infrastructure, since risk-producing providers use NetBrain abnormalities are corrected before they affect business. to automate network NetBrain PDAs is built upon the concept of network intents. No-code technology allow the problem diagnosis, network to be defined as a series of network intent, rather than an aggregation of hundreds generate real-time or thousands of box-level devices. This simplifies the goal of network management to be documentation, accelerate service-delivery oriented. NetBrain and ServiceNow focus on maintaining service delivery, troubleshooting, and and when problems occur, reducing the time it takes to address each. NetBrain PDAs enforce enterprise redefines network automation, making it more intelligent, more available, and more architectural rules. responsive to supporting the business. Let us help you explore the possibilities. +1 (800) 605-7964 [email protected] Copyright © 2022 NetBrain Technologies, Inc. All trademarks referenced herein belong to NetBrain Technologies, Inc www.netbraintech.com