5 Reasons to Adopt Automation for ServiceNow Ticket Troubleshooting

reasons to adopt automation for ServiceNow 5Ticket troubleshooting % 48 of enterprises prioritize IT service management Problem diagnosis automation is the key to MTTR and (ITSM) for integration with network automation. ticket volume reduction. NetBrain’s Problem Diagnosis - Enterprise Management Associates: Research Summary: Automation System tightly integrates with your IT Service Enterprise Network Automation for 2020 and Beyond Management (ITSM) strategy to make your network operations more intelligent and more repeatable. ! 1 42% Capture NetBrain PDAs generates a Lack of real-time insights (insights transient dynamic map of the incident are mostly summaries of past events) (on-prem and cloud) in real issues time by mapping the start – Enterprise Management Associates: and endpoints Revolutionizing Network Management with AIOps 2 Reduce On average, how long does escalations your digital war room take to engage and assemble the right & hand-offs Actual problem resolution is cross-function response team? Empowers network an all-hands-on-deck effort of respondents operators to collaborate averaging % said it took in real-time and capture 15-20 people 33 subject matter expertise 1-1.5 hours without code into a library per incident of reusable automations - Enterprise Management Associates: IT Incident Response: Automation Tackles the Myth of “Good Enough”

3 Improve The average time for team assembly is between 1 hour and 1.5 hours, and average time for MTTR resolving major outages is Dramatically reduce According to research 5-6 hours. by Zendesk, the your MTTR and Tier 1 That constitutes an average average internal operators’ task time service desk automating the most 10-30% average response common tasks of the average MTTR regardless of the severity time is associated with your or complexity of any given incident. most common 24.2 hours problems - Enterprise Management Associates: IT Incident Response: Automation Tackles the Myth of “Good Enough” 4 Network automation tends to expose skills gaps in the IT organization: only Scale % claim their Growing out-of- 3 current skillset Expertise the-box library of is sufficient automations based IT on actual enterprise - Enterprise Management Associates: Research Summary: service tickets Enterprise Network Automation for 2020 and Beyond 5 Integrate EMA’s survey found that Benefits NetOps with of enterprises • Automates up to 95% of tickets % consider network • MTTR can be reduced by half ITSM 52 device APIs or more to be critical • Prevents up to 50% of tickets NetBrain’s ServiceNow connector to their network • Leverages existing SME app joins NetOps processes and automation strategy resources ITSM workflows enriching the - Enterprise Management Associates: • No-Code required for setup value of your ServiceNow Research Summary: Enterprise and usage deployment Network Automation for 2020 and Beyond - EMA: IT Incident Response: Automation Tackles the +1 (800) 605-7964 Copyright © 2022 NetBrain Technologies, Inc. All trademarks referenced herein belong to NetBrain Technologies, Inc Myth of “Good Enough” [email protected] NB-IG-SNT5-040722 www.netbraintech.com