5 Reasons to Adopt Automation for ServiceNow Ticket Troubleshooting

reasons to adopt automation for ServiceNow 5Ticket troubleshooting % 48 of enterprises prioritize IT service management Problem diagnosis automation is the key to MTTR and (ITSM) for integration with network automation. ticket volume reduction. NetBrain’s Problem Diagnosis - Enterprise Management Associates: Research Summary: Automation System tightly integrates with your IT Service Enterprise Network Automation for 2020 and Beyond Management (ITSM) strategy to make your network operations more intelligent and more repeatable. ! 1 42% Capture NetBrain PDAs generates a Lack of real-time insights (insights transient dynamic map of the incident are mostly summaries of past events) (on-prem and cloud) in real issues time by mapping the start – Enterprise Management Associates: and endpoints Revolutionizing Network Management with AIOps 2 Reduce On average, how long does escalations your digital war room take to engage and assemble the right & hand-offs Actual problem resolution is cross-function response team? Empowers network an all-hands-on-deck effort of respondents operators to collaborate averaging % said it took in real-time and capture 15-20 people 33 subject matter expertise 1-1.5 hours without code into a library per incident of reusable automations - Enterprise Management Associates: IT Incident Response: Automation Tackles the Myth of “Good Enough”