PAGE 4 NetBrain: Automating Problem Diagnosis Understanding Your Network Automation Maturity While IT professionals generally accept that automation can be a highly transformational technology, it may be surprising to realize that the vast majority of organizations have remained at “Level 0” (No Automation) since their IT operations function was created! These organizations ‘grew up’ on much simpler networks which they managed manually and, even as the world around them changed, the ways in which they approach network operations has not Even with the drastic increase in operational service tickets that comes with infrastructure growth, both in scale and complexity, these modernization projects have not yet become a priority But adoption is starting to increase In the 2021 Gartner I&O Leaders Survey, a majority of respondents selected automation implementation as a key driver for I&O cost-efficiency, with 23% ranking it as the top driver to cost optimization in their organizations. Source: Gartner®. “Market Guide for Service Orchestration and Automation Platforms”. Chris Saunderson, Manjunath Bhat, Daniel Betts, Hassan Ennaciri, August 10, 2021 Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc and/or its affiliates in the U.S. and Internationally and is used herein with permission. All rights reserved.