Centralized visibility and automation have removed the BT Enterprise looks to a future where they evolve and need for manual hop-by-hop troubleshooting across go deeper with DevOps, AI, and automation. NetBrain even very complicated paths, saving 10 to 15 minutes per is set to play a pivotal role in that story through its each half of the path. Getting to the root cause instantly intent based PDAS solution. NetBrain’s preventative means better efficiency and scalability. Codifying what automation capabilities are of particular interest – was learned in the automated network troubleshooting and how problems can be prevented before they process and saving it into NetBrain’s automation library affect business applications with its leading network means that the same problem will either be prevented intent-based technologies. Hardy foresees customers for the future or solved even more quickly when any seeing tremendous value in this, as well as BT similar problem reoccurs. developing an increasing ability to solve problems proactively before the chance of any impact. Hardy points out that the services of the NetBrain team, from pre-sales to delivery, throughout the implementation cycle was critical to BT’s success. Hardy says, “They (NetBrain) have really gotten to understand our business; they’ve gotten to understand our people.” He adds, “the Center of Excellence type approach in terms of the projects and how we deploy it into our organization has been really refreshing and we certainly feel that their team are invested in making it successful, and I think that approach is being really key to how far we've got in this project. It’s a Win-Win for everyone.” What the Future Holds Hardy and BT are excited about how NetBrain will continue to make a difference for the operations of their managed networks. There is much power to be unlocked in not only sharing operational knowledge across the employee base, but also in their customer base. In a hypothetical example, Hardy states “These are the trends that we're seeing in customer one. Therefore, let's go and look for the same trends in customer two through 2000 and see if there's anything we need to be focused in on proactively. That's really powerful stuff from our perspective.” Hardy believes the results BT is getting from NetBrain bode well for customer satisfaction and retention, and the follow-on effect of winning new customers. Copyright © 2022 NetBrain Technologies, Inc. All trademarks +1 (800) 605-7964 referenced herein belong to NetBrain Technologies, Inc [email protected] www.netbraintech.com