SOLUTION BRIEF Automate Problem Diagnosis with ServiceNow Integration The key to lower MTTR is Triggered Automation NetBrain’s out-of-the-box connector for ServiceNow tightly joins the two systems together enriching the value of your ServiceNow deployment. And the connector setup is simple: once the connector installed, the NetBrain administrator performs all remaining configuration steps without the need to involve ServiceNow admins. ServiceNow After configuration, ServiceNow automatically triggers NetBrain PDAs to begin problem automatically triggers diagnosis the instant any service ticket is generated, not hours or days after the problem NetBrain PDAs to begin has been reported, facilitating the resolution of intermittent or transient issues. problem diagnosis the instant any service Once triggered, NetBrain PDAs ticket is generated, not automatically springs into hours or days after the action and finds the network problem has been information it needs from the reported service ticket record using advanced traffic path discovery. NetBrain PDAs takes real-time information from routing tables, NAT policies, ACLs, VRFs, MAC address tables, and even layer 2 devices into consideration when discovering the problem. Then, the PDA System generates a real-time visual map of all the involved network devices in the problem area. This typically includes maps that identify devices, paths, vicinities and intents. NetBrain enhances all event processing stages as defined by ServiceNow, including Problem, Incident, and Change. After generating detailed maps of the problem area referenced in the ticket, the user defines the most applicable types of automation to execute, including health and performance checks. NetBrain PDAs handles the most common and repetitive diagnostics which would otherwise be executed by responding engineers or operators. These include checking networking device CPU and memory utilization, port status, OSPF neighbor status, path integrity, QoS parameters, protocol and address security filters, forward/backward paths, and much more. Ultimately all this diagnostic information, along with the maps that had been previously generated are made available to the ServiceNow system.